Hotel Management, Reimagined
From safari lodges in the Mara to beach resorts in Diani to city hotels in Nairobi: Diafa PMS keeps your property running even on satellite internet. Accept M-Pesa and card payments, track KES and USD separately, and never lose a booking when connectivity drops.
Modern · AI-powered · Built for local operations · Works offline
A modern, all-in one solution for modern hotel management
Property Management
Reservations, front desk, housekeeping, and comprehensive reports.
Booking Engine
Direct bookings on your website at 3% commission, multiple languages.
Guest Services
Guest Experience, WhatsApp messaging, and pre-arrival upselling.
Distribution & Revenue
Channel manager for OTAs and AI insights.
Designed for Kenya's Hospitality Market
From the Mara to Mombasa: hotel management built for Kenyan operations
AI that understands your hotel
Ask questions about occupancy, revenue, and guests in plain language. Get answers from live data, with dashboard suggestions and rate recommendations included.
Digital concierge for every guest
In-house guests order game drives, spa treatments, room service, laundry, and airport transfers from their phone. Orders arrive instantly at front desk.
WhatsApp messaging
Booking confirmations, pre-arrival reminders, and review requests via WhatsApp. Comes with Professional; message usage billed separately.
Multi-currency, for real
Track up to 3 currencies as independent ledgers. Full separation in payments, invoicing, and reports. No forced conversions.
Works without internet
Whether you run on VSAT satellite in the Masai Mara or patchy 3G on the coast, Diafa PMS keeps running. Check in guests, process payments, manage rooms -- all offline. Syncs automatically when connectivity returns.
Built for every property type
Hotels
Room management, rate plans, OTA distribution, and reporting for Kenyan hotel operations.
Hostels
Dorm beds, private rooms, and bed-level housekeeping in one calendar.
Guesthouses & B&Bs
Simple operations, repeat-guest memory, and reliable offline work for smaller properties.
Serviced Apartments
Flexible rate plans and longer-stay operations for city and resort apartments.
Safari Lodges & Camps
Remote lodge operations with M-Pesa, USD/KES tracking, and direct bookings from your own website.
Connected to multiple booking channels
- Booking.com
- Airbnb
- Expedia
- Hotels.com
- Agoda
- and 1000+ others
See what Diafa PMS looks like
Drag-and-drop scheduling
Move reservations between rooms and dates with a drag.
Comprehensive reporting and AI insights
Operations, finance, revenue, occupancy, forecasts, and channel performance. Every report includes AI-generated suggestions.
Third-party integrations and MCP server
Diafa PMS supports fast integration with core platform tools and third-party systems, including WhatsApp and Diafa Resto. Restaurant orders can be charged directly to the guest folio.
Built to run your property
Every capability exists because a real operational need demanded it.
Full PMS operation without internet
Reservations, check-ins, payments, housekeeping, and reports all continue on your local machine. When connectivity returns, everything syncs. No cloud dependency for daily operations.
Up to 3 currencies without manual reconciliation
A property declares up to 3 currencies, each tracked as its own ledger. Payments, invoices, and reports stay separated by currency. No forced conversions, no end-of-month spreadsheet fixes.
One platform for every department
Front desk, housekeeping, guest services, and distribution managed from a single system. Changes in one area are immediately visible in the others. No switching between tools.
Per-channel profitability visibility
See what each booking channel actually costs you. Commission tracking per OTA, direct booking revenue separated, and financial reports that show true margins.
Role-based workflows for different staff types
Receptionists see front desk operations. Housekeeping staff see cleaning tasks. Managers see reports and oversight. Each role gets exactly the tools and data they need, nothing more.
Remote oversight without exposing operational controls
Managers monitor performance, occupancy, and financials from a separate read-only application. Operational controls stay with the front desk. Oversight without interference.
Transparent pricing
Choose the plan that fits your operation. Add what you need as you grow.
Starter
Up to 20 rooms
- Reservations, front desk and guest folio
- Housekeeping with the Diafa Ménage mobile app
- Channel manager (Booking.com, Airbnb, Expedia and 1000+ others)
- M-Pesa, card and Apple Pay through Paystack, with multi-currency invoicing
Professional
Up to 50 rooms
- Everything in Starter
- Diafa Direct booking engine, 3% commission on direct bookings
- Guest Experience for in-room service ordering and pre-arrival upselling
- Hotel Intelligence: ranked insights and room moves from your own data
Enterprise
50+ rooms · Multi-property
- Everything in Professional
- Revenue Management: a forecast for each night ahead and a suggested rate inside your limits
- Market intelligence with daily competitor rates
- Diafa Resto restaurant integration
Prices shown are starting prices and exclude VAT. Final cost depends on number of rooms and selected features. WhatsApp message usage is billed separately.
Ready to Modernize Your Property?
Join hotels, safari lodges, and resorts across Kenya using Diafa PMS, from the Mara to Mombasa